Reporting Elevation Certificate Transcription Issues

In this Article

• To Report a Data Issue from the Document View
• To Report a Data Issue from the Elevation Certificates Table
• To Report a Data Issue that is Triggering an Incorrect Warning or Error

While we have built a robust pipeline to extract data from your Elevation Certificates, these documents are often handwritten, copied and re-copied, and otherwise have quality issues that can cause our system to mis-interpret or mis-transcribe a value. If you notice an issue with your Elevation Certificate transcription, you can report a data issue in multiple ways. These reports help inform our development and ensure we are continuing to build out our document extraction pipeline to meet your needs. 

To Report a Data Issue from the Document View

You can report a data issue while reviewing an Elevation Certificate in the Document View of your Forerunner application. 

1. There are two ways to initiate an issue report in theDocument View. You can either click the Actions button on the upper-right hand corner of the document and select  Report data issue in the dropdown menu that appears.You can also navigate to the Issues Tab of the Document View, scroll to the bottom of the tab, and click  Report data issue.
2. A pop-up modal will appear where you can explain the issue you're experiencing. Hit Save to submit your issue to the Forerunner team for review. 

To Report a Data Issue from the Certificates Table

You can report a data issue from the Elevation Certificates table in the Certificates tab of your Forerunner application. 

1. Using the table's navigation features, find the Elevation Certificate that you wish to report on an issue on.
2. At the end of the row for the Elevation Certificate, click the ... button.
3. In the dropdown menu that appears, select  Report data issue . 
4. A pop-up modal will appear where you can explain the issue you're experiencing. Hit Save to submit your issue to the Forerunner team for review. 

To Report a Data Issue that is Triggering an Incorrect Warning or Error

Our EC Error Detection feature often relies on the transcription of data in an EC to complete a full compliance review. This means that if a transcription is incorrect, it can trigger an error or warning on the EC that will show in the Issues Tab of the Elevation Certificate Document View. You will know this has occurred when the value listed for the field in the Issues tab shows a different value than the one seen on the EC.

You can report these transcription errors directly from the Issues Tab.

1. Scroll to the issue with the error and click the  ... button next to the error.
2. Select  Report issue in the drop down menu.
3. A pop-up modal will appear where you can explain the issue you're experiencing. You will notice that the issue information is already entered into the pop-up modal. To describe your transcription concern, enter your notes in the Data Issue section of the pop-up, replacing Describe data issue here... with your own notes. Click Save to submit your issue to the Forerunner team for review. 

Once an issue is submitted, the Forerunner team will review the issue and reach out to you via email with any additional questions, explanations, or resolutions, as appropriate.